Written by Shalini Saxena on 22 August 2017
If you organize corporate training for your team, then you certainly know how important it is to analyze the effectiveness of your corporate training program. No one wants to invest in training unless it offers good returns. To evaluate your program's impact, you need to identify meaningful KPIs (Key Performance Indicators). These KPIs are different for different industries, may even vary from company to company, but a corporate trainer needs to be aware of these KPIs to measure how effective corporate training is. Earlier, traditional tools for delivering corporate training programs had very little scope for tracking the KPIs but the advanced Learning Management Systems (LMSs) capture every minute detail to give you a clearer picture of how the training influences your team by tracking individual learning and activities.
Before we get there, let's have a quick look at the Kirkpatrick Model. This corporate training model is a worldwide standard for evaluating the effectiveness of training. If you are an L&D (Learning and Development) professional or a corporate trainer, then you may have been aware of this model. If you aren't, don’t worry, below is a quick graphic for your reference. This model considers the value in any type of training, formal or informal, across four levels.
Now that you know what your corporate training scorecard must include, here is how you can help map your KPIs with the Kirkpatrick Model:
To analyze how they react and what they learned:
Reaction - Take a post-training feedback
Did they find the training favorable, engaging, and relevant to their jobs?
Learning - Assess what they learned
Did they acquire the intended knowledge, skills, attitude, confidence, and commitment?
Behavior - Track if the learnings are being applied in practice
To what extent do the participants apply what they learned during training?
Result - Analyse the performance and impact
Has the training and support resulted in the desired outcomes?
Coming back to the actual measurables - the performance indicators!
1) How was the training utilized?
Track the learner’s activities and analyze how they utilized the program. Some of the measurables that can be evaluated related to the volume of training are:
Total Hours of Training
Training Hours for individual Learners
Number of Training Programs organized
2) Was the training useful?
Take a post-training survey, ask the trainees to rate the program. Some of the questions you can ask them are:
Was the training competent to their job role?
Did the training fit into their individual career development plan?
Will you recommend the training to your colleagues?
3) How much did the training cost?
Calculate the overall expenditure i.e. Total Cost of Training. The measurables in corporate training are:
L&D Investment and Budget (Include overheads, cycle time, and effort)
Cost per Learner
Training Cost per Hour
4) How many team members participated in the training?
Besides counting the number of training participants, you must also look at:
Total Number of Employees that Require Corporate Training
Training Penetration Rate (The percentage of employees completing a course or a content area of training compared to the total number of employees employed.)
5) Did the learners grasp what the training intended?
Evaluate the learners before and after the training to verify the impact of the program. Assess the trainees and calculate:
Average Exam Score
6) What impact the training has shown?
Look for any change of pattern in employee behavior. Based on your corporate training objectives, see if the objectives are achieved. If your training aimed at:
Time Reduction - Are they performing their everyday tasks faster?
Quality Improvement - If the return problem rate goes down, the quality certainly improves.
Cost Reduction - Do you observe any cost reduction after the training.
Performance - Is there any noticeable improvement in their efficiency and overall performance? (Performance index for different job roles varies based on the expected training outcomes.)
As a result, with the right corporate training LMS, corporate trainers will be able to make better and more informed decisions. Analyzing the training impact not only facilitates better decision making but also assists in calculating the Return on Investment. Put these measurements in use to make the most out of your training - after all, there’s a lot of cost, time, and effort involved!
Corporate training metrics help you objectively assess just how effective your corporate training courses have been. Doing this helps you improve your corporate training programs, which, in turn, will help drive up business performance. But, to be able to do this, you need to be able to track your KPIs in corporate training. This is not an option - businesses across industries and sectors need to do this to ensure the training is serving its purpose.
It goes without saying that doing this manually takes far too much time and effort, due to which it is quite inefficient. That’s why you need to invest in the right corporate training LMS that will help you effortlessly track KPIs in corporate training.
Fortunately, SeekLMS can help by providing you detailed corporate training and development statistics and analysis that you can use to measure and track the effectiveness of your corporate training programs and work on necessary improvements. The importance of corporate training cannot be overstated, but it is necessary to use the right LMS so you can measure the usability and success of your corporate training courses.
While there are many corporate training companies in the country, SeekLMS has continuously stood out as one of the best, thanks to our ability to help businesses track corporate training KPIs efficiently and deliver best-in-class training to their employees and customers. Reach out to us to learn how you can benefit from our offerings or to register for our free, no-questions-asked, trial for a 15-day period.
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