5 problems that LMS solves in your company

We list 5 common problems in companies that are solved with an LMS solution. Does your company face any of these?

Problem #1: High training costs

There are several cases in which this problem can be detected. Whether due to the geographic spread of units, high turnover rate, or even rapid team growth, costs multiply when training is carried out in person.

In companies that have many units or teams geographically dispersed, the costs of travel, food, and accommodation for trainees or instructors are the great villains. Or, even more expensive, pay the price of having, for example, poorly trained remote sales teams and seeing sales numbers drop.

Companies such as call centers and retail chains, tend to have high turnover.  Or for those that are growing and increasing the team quickly, where the villain is the recurring cost of training newcomers, often shifting the production team to the task of training.

LMS Solution:

The great advantage of distance learning against this problem is the fact that its return on investment curve is increasing. In other words, as time passes, the greater the return — more employees trained — and the lower the investment — since most of the cost is concentrated in the initial stage, producing the content

Problem #2: Lack of information about learning

You and your team prepared a complete commercial training, about the flagship of your company, with very rich technical details, sales techniques, and market information. All this is available in video, in a dedicated channel within its intranet.

So, the number of views is growing, but the results in sales are not showing and you and your team start to ask yourself: What went wrong?

Even in an example like this, in which distance learning was used as a means of making knowledge explicit, there is the edge of the lack of relevant answers such as "what is the dropout rate of the course?", "in which module do students leave the training?" or “what information did employees have the most difficulty absorbing?”. Without results for questions like these, your L&D team will hardly know exactly what needs to be fixed to ensure the effectiveness of the built content.

LMS Solution:

The key to issues like this is providing eLearning content that follows SCORM communication standards in conjunction with an LMS platform that provides the information you need in learning reports. The information you and your team need in your hand!

Problem #3: Not having reach and scale in training

Training a large team in classrooms is very time-consuming and therefore cost-intensive. That's because classrooms hold a limited number of students, which means you have to have an instructor available for longer hours to deliver the training.

If they are teams with different shifts, you will need to have more than one instructor, which increases costs even more.

LMS Solution:

Distance Learning guarantees you the scale and reaches you need, you can train thousands of employees at the same time, without physical or time limitations, since asynchronous training - in which the student and teacher are not online at the same time — can also be applied.

Problem #4: For high customer support costs

A difficulty typically faced by software companies with large customer portfolios, where service and support are a real bottleneck consuming a good part of the budget, is the high costs with the service and support sector.

If applied face-to-face, training is another major liability for the company, which must maintain technical teams in multiple locations or even move personnel to apply training in places where there is no operation.

In addition to these high costs related to supporting and training – face-to-face or not, the waiting time for service is also starting to be perceived by customers and creating frustrations for both parties.

LMS Solution:

Customer-focused e-learning courses lower support and training costs by empowering the customer on your product. And then, the support team can focus on, from reports, tracking and empowering the user.

Problem #5: For important undocumented information

It is common in companies that grow quickly that some more experienced employees, who have followed the company's history, have fundamental procedural and technical knowledge for the operation of the business.

It is clear that this employee must be recognized for his experience and his role within the company. But what about in his absence? The operation of the company cannot be harmed, right? But in many cases, this happens and the team ends up being lost without key information, which is concentrated in a single person.

LMS Solution:

With the information in digital media available in a unified LMS, no matter how much knowledge is with your most cherished employees, there will always be a replica in  e-Learning training. And you can give them a vacation with the peace of mind that your business will continue to run smoothly.

Does your company face 1 or more issues from this list?

So, does your company face any of these problems that LMS solves?

Would you like to know about this live? Request a Demo. It is totally free, you will be able to observe SuccessFactors operating live, with business scenarios similar to those of your business, and resolve any questions you may have with the advice of a specialized consultant.