5 best practices in Operations Training

The correct implementation of knowledge management can offer great rewards, such as increasing the efficiency of business processes. However, the reality is that not all companies are capable of building successful Operations Training databases and most of their problems lie with the organizational culture. In the following article, you will learn 5 best practices in knowledge management that will greatly help the organizational culture of your company.

Understand the organizational culture of your company

Before selecting a knowledge management system, it is important to evaluate the organizational culture of your company, since the behavior of employees and how they perform their tasks are relevant. The success of Operations training does not depend on the cost of the software, but on the people who operate that platform. The skills of a company's employees are an essential part of the business needs of the organization. If company staff only have basic computer skills, buying an expensive and complex system that does not meet business requirements would be counterproductive.

Implement knowledge management with care

When implementing a knowledge management platform, you should take some time to evaluate this step. This is because people generally do not respond well to abrupt changes and probably avoid using a strange system that they do not understand. 

On the other hand, if you implement a Knowledge Management system step by step taking into account the reaction of your collaborators, it will be easier for them to deal with the change. For example, implement the system for a group of specific areas that have a greater predisposition to the use of these technologies.

This allows the organization the opportunity to analyze user adoption, adjust minor issues, and learn from mistakes to improve the knowledge management platform.

Motivate employees with rewards

One reason many Operations training are unsuccessful is due to the idea that by withholding valuable information, an individual becomes a fundamental pillar of the organization and cannot be fired because of their importance. 

This type of behavior can be changed through the implementation of incentives, such as a bonus, a benefit for employees, or even gestures of gratitude and recognition for employees who use the knowledge management platform correctly.

Recognize collaborators who contribute knowledge

Use the company's knowledge management system so that collaborators who contribute knowledge are recognized for it. In other words, let them put your name on their contributions. That way, the rewards system would be easy to implement and knowledgeable providers can take credit for their efforts. 

In addition, maintaining the Knowledge Management platform will be much easier, as employees will be responsible for their own knowledge. Knowledge ownership also makes it possible for users to request clarifications or explanations from the owners if they find the information difficult to understand.

Assign a knowledge management executive

The implementation of a knowledge management system represents a significant change in an organization. Therefore, there must be a person in charge who has had an experience so that they can guide the entire work team, resolve their doubts and ensure that this initiative remains focused and on the right path. Therefore, it is important to involve a representative from each area in the knowledge management system implementation project. 

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